Returns & Exchanges
We want you to love your fragrance purchase
Contact Us
Email us within 30 days of purchase
Get Return Label
We'll send you a prepaid return label
Ship Back
Pack securely and ship back to us
Get Refund
Receive refund within 5-7 business days
Return Policy
We offer a 30-day return policy for your peace of mind. Items must be in original condition with all packaging and documentation.
Returnable Items
- Unopened fragrances in original packaging
- Defective or damaged items
- Items received in error
Non-Returnable Items
- Opened or used fragrances
- Gift cards
- Items without original packaging
Exchanges
We're happy to exchange items for a different size or fragrance within 14 days of purchase, subject to availability. The item must be unopened and in original condition.
Refund Processing
Once we receive your returned item, we'll inspect it and notify you of the approval or rejection of your refund.
- Refunds are processed within 5-7 business days
- Original shipping costs are non-refundable
- Refunds are issued to the original payment method
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We'll arrange for a replacement or full refund at no cost to you.
Need Help with a Return?
Our customer service team is here to assist you with any questions about returns or exchanges.